How can we help?
Last updated: 19 September 2026
If you have a question about Payday Balance, need help using the app, or are experiencing a problem, we're here to help.
Product support
Email us at vovena.apps@gmail.com and tell us what's happening. Including a short description and a screenshot helps us sort things out faster.
Email SupportFeedback
Signed-in Payday Balance users can send product feedback from Settings → Send Feedback. Attaching a screenshot is optional.
Payment questions
Payment transactions are processed by Paddle, which acts as Merchant of Record / authorized reseller for Payday Balance purchases. Your Paddle purchase confirmation or receipt includes options for managing transaction-related questions, and you can also use Paddle's buyer support.
Account security
If you think someone else has access to your account, reset or change your password right away and contact vovena.apps@gmail.com.